Groupon

 We currently have a 60 minute full body massage with a 30 minute face and neck massage on offer.

If you have purchased a voucher for the following treatment please book with us over the phone. 0207 989 0627.

Please ensure when booking you have your voucher to hand, We will need the following information to make a booking

Your Full Name

Contact Telephone Number

Your preferred Date and Time for an appointment

Your Groupon Security Code XXXXXXXXXX

Your Groupon Code  XXX/XXXX

Your Ref number  XXXXXX

Please bear in mind we have a first come first serve policy on our bookings, These voucher are sold subject to availability and we only have limited spaces on Saturdays.

If you are unable to get through via the phone you may also email your details across to groupon@thebodysanctuary.co.uk.

We hope you enjoy your treatment and look forward to seeing you.

We apologise for any inconvenience caused by our booking system but we have enabled this allow fairness to all our customers and to be able to increase our efficiency and customer services to all our customers.

We often get asked how much availability we have.
We are very busy and there still is plenty of availability in the week days. Weekends and evenings tend get booked fairly far in advance and our weekday bookings usually 4 – 6 weeks ahead. We are currently treating 150 clients a week. So please do bear with us.

Our offers seem to be very popular. And we do request our customers that these offers are put out there to give you a taste of our fantastic treatments and not to be abused and used for group bookings. These vouchers are sold subject to availability and we do wish to provide you with a fantastic treatment at a great price.

We do aim to please however we can only handle so much we have recently been overwhelmed with emails and phone calls and have had to push the bookings online so we can concentrate on creating a better experience for you.

Complaints

If you feel this process is unfair or have any issues please email complaints@thebodysanctuary.co.uk where someone will be able to answer your complaint or query.

Please do not ask us for refunds. If you require a refund please approach the deal provider. We do not have your payment details as we did not take your payment.

From time to time we may need to cancel or reschedule your booked treatment due to Therapist sickness or unforeseen circumstance. If this does happen you will be notified on the morning of your treatment or earlier if we are able to. In any case it is your responsibility to organise the rebooking of your appointment.

Please note the following is compliant with your Voucher Terms & Conditions and all appointments are subject to availability. Please do not be abusive to our staff as it will result in loss of your voucher.

Please familiarise yourself with the terms & Conditions of your voucher as well as the cancellation policy and late arrival policy.
You can find further information in our Terms & Conditions or our FAQ's and Groupon link below.

Thank you for your patience and we shall see you soon.